Returns & Exchanges

I want you to be 100% happy with your choice to purchase from WeveGotEars! So, if you aren't, please let me know! 

RETURNS

IMPORTANT: I cannot accept returns on digital downloads (patterns). 

- Be sure to carefully read the description on every digital download so that you can be sure you can receive it, print it out, and have all the necessary materials and tools. 

I will gladly accept returns on :

  • Any un-used supplies 

I will gladly accept returns on :

  • Any handmade ear or ear accessory item 

for ANY REASON if they are postmarked back to me within 7 days of their arrival to you.

- Changed your mind? OK!
- Trip cancelled? OK! 
- Just need the money more? OK!
- Your cat is scared of you when you wear them? OK!

Returns can be tried on, of course, but they must be unworn and in their original condition to receive a full return. (In other words, please do not wear them to the Park all day and then return them just to get a refund. I am a one-woman handmade operation here, not Daddy Bezos). 

To initiate a return: Sign into your account and follow the prompts for returns. Contact me if you don't have an account so I can send you a return label (at no cost to you). If you choose to send on your own, please still let me know because I do not routinely check my PO Box unless I'm expecting something. Thank you!

Once I receive the item, I will refund you. Money will be refunded using the same method as the payment. 

If items arrive damaged in transit:  Contact me because we can file a claim with USPS (Domestic only) to receive compensation. Then I can make you a replacement. In rare cases, I may not be able to make an exact replacement due to availability of supplies, but we will get as close as we can. 

EXCHANGES

If you are interested in an exchange of products, please contact me. 

If I am able to accommodate your exchange request, please follow all of the steps above to initiate a return of your original item(s). 

Once I receive the original item return, I will send your new product and adjust any price differences. If the item you are exchanging for costs more, I will send you an invoice. If it costs less, I will send you a refund.  

Instances where I may not be able to accommodate an exchange are: 
- I do not have the supplies to make the item you are interested in exchanging for. 
- The item you are interested in exchanging for was a one-of-a-kind or limited edition. 
- In some cases I may not be able to accommodate an exchange because I won't be able to get the item to you by the date you need it. For instance, if your trip date is too close and I just won't have time to make it and mail it to you on time.  

Any other questions just let me know!