FAQ

Shopping

How can I order?

When the shop is open simply browse and shop as you would any other online retailer. Make sure to read the entire listing before purchasing and pay attention to the current turnaround times and be aware these items are made-to-order and not ready-to-ship. Please plan accordingly. You will be asked to provide a "Date Needed" before adding an item to your cart. You must allow at least 2 weeks. 

What if an item is SOLD OUT?

I do my best to keep inventory levels for all items up to date. If an item is visible and appears SOLD OUT, this may mean I just need to refresh the listing. You are welcome to email me to inquire about the status of a SOLD OUT item.  

How long will it take for my order to be made? 

All items are made-to-order. The current turnaround can be checked here. Before adding an item to your cart, you will be required to add a date in the "Date Needed" Field. The earliest available delivery date will be 2 weeks from when you order. Order will be prioritized by date needed, so while your item may take longer than 2 weeks, I will guarantee to have it to you by the specified date. This will allow me to remain open for order instead of having scheduled openings.

If you need your order sooner, please contact me to see if it is possible. Thank you!

 

When will my ears arrive?

 

Orders will be completed by the date you specify. After orders are complete you will receive an email saying your order has shipped. The delivery time will vary based on which shipping method you chose. 

USPS First Class takes 3-5 days.

USPS Priority takes 2 days.

USPS First Class International takes about 10 days. 

Once I have handed the package off to USPS, it is out of my hands. I do not have access to any additional information than what you can see on the tracking info. (See Shipping section below)

Do you take custom orders? 

No. I do not take custom orders and I do not take orders outside of shop openings. 

Do you have [this character/that theme] ears? 

If you do not see them listed online, I do not. All currently available designs will be listed on this website. 

 

Shipping

Do you ship Internationally? 

Yes, I do ship internationally! However, purchaser will be responsible for any customs charges applied to their import.

Note about shipping to the UK - At times the USPS tracking number will say the package has been delivered but they do not leave the customs card until the next day. Please wait a day before assuming your package is lost. The customs card always shows up the next day. I have no idea why this is the case and there is nothing I can do to help it. Please let me know if it has been more than 3 business days and you still have not received your ears internationally. 

What shipping methods are used? 

At checkout you will be able to choose from USPS First Class Mail, USPS Priority Mail, or USPS First Class International Mail.

What Shipping Method should I choose? How long will it take? 

First class mail usually delivers within 3-5 business days and Priority Mail has a delivery date of 2-3 business days. Please note that this can vary and sometimes it takes an extra 1-2 days to get the package to the "origin" facility. I will always provide tracking for ears and keep you informed on postage.

Shipping and Missing Package Info

Once I have handed the package off to USPS, it is out of my hands. I do not have access to any additional information than what you can see on the tracking info. 


***VERY IMPORTANT*** If you want your package insured you must choose Priority or Priority Express. While First Class does come with tracking, it does not come with insurance. I cannot replace packages that are lost in the mail unless you have purchased Priority Shipping. If your First class package is lost, you will have to re-order since the package is not insured. 

I cannot guarantee shipping times once the package has been deposited at the Post Office. I drop packages off at Post office within 24 hours of printing the shipping label (this is when you receive your email saying the order has been shipped).

In the unlikely event something gets lost in the mail, I will replace or refund depending on availability of specific supplies and on a situational basis. I have NEVER had a package lost in the mail. If your package is more than 1 week late, you may contact me to discuss a replacement. 

How much is shipping?

Prices will vary depending on weight of order but generally prices will be:

Within the US

1-2 articles of Apparel or 1-2 pairs of Ears 

$3.50 USPS First Class, $7.50 USPS Priority

3-4 Pairs of Ears 

$13.50 USPS Priority

4-5 Pairs of Ears 

$22.50 USPS Priority

Canada

1-2 articles of Apparel or 1 pair or Ears

$10.50 USPS First Class

3-4 Pairs of Ears 

$15.50 USPS First Class 

UK/International

1-2 articles of Apparel or 1 pair of Ears 

$13.50 SUPS First Class International 

2-3 pairs of Ears

$23.00 USPS First Class International

3-4 pairs of Ears

$35.00 USPS First Class International

*I will always combine shipping when possible for the lowest rate and will refund any shipping overages of $1 or more. 

Why can't I choose First Class Shipping when I order more than one item?

Because at this point due to the weight of the package, First Class Shipping actually costs the same as Priority and Priority is the better service choice. 

Ear Care Info

 

Can you fix my damaged ears?

Yes! I can fix or replace any pair of WeveGotEars purchased directly from me free of charge. Send me an email WeveGotEarsShop@gmail.com. 

Payment

What forms of payment are accepted?

VISA, Mastercard, Discover, and American Express via direct checkout from your shopping cart.

PayPal - Please note I DO NOT accept PayPal e-checks. If I receive a payment via PayPal e-check, I will cancel the payment and ask you to use an alternate payment. If you cannot provide an alternate form of payment, the transaction will be cancelled. 

Do I have to have an account? 

No. You will have the option to create a customer account in order to save shipping information and view and check the status of your orders. However, a customer account is not required to purchase. At this time customer accounts do not save your credit card information. 

 

Returns/Exchanges

Do you offer returns?

Yes! You always have the option to return an order.  Please contact me by email WeveGotEarsShop@gmail.com and let me know you would like to return something.

Ears

I hope that you are beyond happy with your Ear purchase, but please know that you can buy with confidence. I will stand by my work and always correct anything that goes wrong. 

If you change your mind or something comes up, I can offer full refunds on new, unworn ears that are returned to me within 7 days of customer receipt. In this case, the buyer will be responsible for return shipping.

If there is a problem with your order, or if it arrives damaged, I will pay for return shipping and replace your item. 

Apparel

I will accept returns/exchanges on new, unused, unworn apparel that is free from odor or markings within 7 days of customer receipt. Please print and fill out the return/exchange form in order for your return/exchange to be processed. 

Always double check sizes for apparel as size exchanges may require an order to be put in with the supplier if I do not have your size on hand. This could delay the exchange by up to 2 weeks. 

Please note that I will charge a cancellation fee of $5.00 on cancelled orders. If an order has already shipped, cancellations will not be accepted and it will then be addressed as a return on a case-by-case basis. 

Please note that in order to receive a full refund for your purchase, you must return the product to me. 

Where do I send returns?

WeveGotEars
PO BOX 11144
Fort Worth, TX
76110

Can you fix my damaged ears?

Yes! I can fix or replace any pair of WeveGotEars purchased directly from me free of charge. Send me an email WeveGotEarsShop@gmail.com. 

Apparel info

What size should I order? 

Please refer size charts and product description for each item. We will explain how the item fit in each product description. 

Additional Information

How can I stay informed? 

The best way to stay informed about new designs, announcements and special drawings and giveaways is to follow @Weve.Got.Ears on Instagram.